The importance of two-way communication: Two-way communication, by definition, is the interchange of information and ideas from sender to receiver and vice versa. Sounds simple, yet many companies still fail to establish effective two-way internal communication and don’t realise the damage it’s causing.

Consistent, two-way communication encourages employees to take ownership and understand their ideas are valued – and detailed mobile analytics mean you can measure and improve engagement, and introduce effective two-way communication.

Effective two-way communication is required in order to solve problems better. It helps everyone understand the business better and creates better relations throughout the company by ensuring everyone is engages with the latest business updates, objectives, and progress.

To send an email to a client open the client profile and then press the "Send email" button.

Select an email template and press the "Send email" button.


To filter the send and received emaila press the "Filter Timeline" (1) button.

Press the "Clear selection"(2) button to untick all the options.

Tick only the "SENT EMAIL" (3) option and the "RECEIVED EMAIL"(4) option.